Return & Refund Policy
Last Updated: 25/06/2024
Thank you for shopping at The Crystal Paradise. We want you to be completely satisfied with your purchase, and we understand that sometimes returns or exchanges are necessary. This Return and Exchange Policy outlines our procedures to ensure a smooth and hassle-free experience.
We offer a 7-day refund policy from the date of purchase. If 7 days have gone by since your purchase, unfortunately, we can’t offer you a refund. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Return Window:
You have 5-7 days to return an item from the date you received it. Please note that any item beyond this timeframe may not be eligible for a refund or exchange.
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Eligibility for Returns and Exchanges:
a. To be eligible for a return or exchange, items must be unused, in their original condition, and in the original packaging.
b. Returns and exchanges are generally accepted within 7 days from the date of purchase. Please refer to the specific product page for any exceptions or special conditions.
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Initiating a Return or Exchange:
a. To initiate a return or exchange, please contact our customer support team at info@crystalparadise.in with your order number and a detailed reason for the return or exchange.
b. Our customer support team will guide you through the process and provide instructions on where to send the items.
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Return Shipping:
a. Customers are responsible for the cost of return shipping, unless the return is due to an error on our part or a defective product.
b. For exchanges, we will cover the cost of shipping the replacement item to you.
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Refunds:
a. Refunds will be processed once the returned items are received and inspected. Please allow 7 business days for the refund to be reflected in your account.
b. Refunds will be issued to the original payment method used during the purchase.
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Exchanges:
a. Exchanges will be processed upon receipt and inspection of the returned items. We will ship the replacement item(s) to you promptly.
b. If the requested exchange item is not available, we will contact you to discuss alternative options.
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Damaged or Defective Items:
a. If you receive a damaged or defective item, please contact us immediately with photos of the product and its packaging. We will arrange for a replacement or refund.
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Non-Returnable Items:
a. Some items, such as personalized or custom-made products, are non-returnable unless they are defective or damaged.
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Cancellations:
a. If you wish to cancel an order, please contact us as soon as possible. Once an order has been shipped, it cannot be canceled.
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Contact Us:
If you have any questions or concerns about our Return and Exchange Policy, please contact us at info@crystalparadise.in.
By making a purchase on our website, you agree to and accept the terms of our Return and Exchange Policy as outlined above.
Thank you for choosing The Crystal Paradise.
